Service Desk I

NUSTAR Resort


Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Department

Service Delivery

Employee Type

Probationary

Job Responsibilities

  • Perform basic computer troubleshooting on client’s workstations.
  • Provide first-level technical support and preliminary investigation for customer issues and service requests.
  • Respond to customer inquiries via chat, email, and phone.
  • Manage and track customer issues.
  • Daily checking and monitoring of office network condition and status (internet connection, VPN, company system, etc.)
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Talk to clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Engage in activities involving installation, office movement, and other IT projects.
  • Daily update on the daily task monitoring to keep an updated list of support concerns and pending.
  • Setup the deployment, installation, pull-out, and configuration of PC, laptop, printer, and other IT equipment
  • Monitor and maintain the working condition and status of computer systems and network.
  • Report to suppliers/vendors any defective IT equipment covered by warranty.

Qualifications

  • Excellent English verbal and written communication skills.
  • Prefers with at least six (6) months of technical support experience but fresh graduates are welcome to apply.
  • Graduate of Computer Engineering, Information Technology, or any equivalent course
  • Knowledgeable in basic computer hardware troubleshooting
  • Knowledgeable in basic TCP/IP Networking protocol, and network troubleshooting
  • Familiar with different Operating Systems (Windows, MacOS, Linux)
  • Self-motivated, tenacious, and eager to learn.
  • Excellent interpersonal skills / Client-oriented
  • Good analytical and problem-solving skills
  • Ability to work well in a team.

Experience Range Range (Years)

0 - 3 years

Job posted on

2025-10-01

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