Service Desk I
NUSTAR Resort
Date: 1 day ago
City: Cebu City
Contract type: Full time
Department
Service Delivery
Employee Type
Probationary
Job Responsibilities
0 - 3 years
Job posted on
2025-10-01
Service Delivery
Employee Type
Probationary
Job Responsibilities
- Perform basic computer troubleshooting on client’s workstations.
- Provide first-level technical support and preliminary investigation for customer issues and service requests.
- Respond to customer inquiries via chat, email, and phone.
- Manage and track customer issues.
- Daily checking and monitoring of office network condition and status (internet connection, VPN, company system, etc.)
- Provide helpdesk support and resolve problems to the end user’s satisfaction.
- Talk to clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Engage in activities involving installation, office movement, and other IT projects.
- Daily update on the daily task monitoring to keep an updated list of support concerns and pending.
- Setup the deployment, installation, pull-out, and configuration of PC, laptop, printer, and other IT equipment
- Monitor and maintain the working condition and status of computer systems and network.
- Report to suppliers/vendors any defective IT equipment covered by warranty.
- Excellent English verbal and written communication skills.
- Prefers with at least six (6) months of technical support experience but fresh graduates are welcome to apply.
- Graduate of Computer Engineering, Information Technology, or any equivalent course
- Knowledgeable in basic computer hardware troubleshooting
- Knowledgeable in basic TCP/IP Networking protocol, and network troubleshooting
- Familiar with different Operating Systems (Windows, MacOS, Linux)
- Self-motivated, tenacious, and eager to learn.
- Excellent interpersonal skills / Client-oriented
- Good analytical and problem-solving skills
- Ability to work well in a team.
0 - 3 years
Job posted on
2025-10-01
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