Senior Associate, Mobility & Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Marketplace team focuses on balancing GrabCar and GrabTaxi's multi-sided marketplaces. We manage the balance between supply and demand for the Transport business by understanding the behavior of both our driver partners and passengers. Using these insights helps us make data-driven business decisions to drive growth, efficiency, and profitability.

On the supply side, our core responsibilities include managing supply operations such as allocating, incentivizing, and optimizing the driver pool, with a continuous aim to improve driver behavior and performance. Regarding demand, we generate and optimize demand through new features, products, and campaigns to influence passenger behavior.

Get to Know the Role

As a Senior Associate, Mobility & Operations, you will work closely with our driver and passenger-facing teams (Driver Operations and Marketing) and other stakeholders.

You will directly report to the Manager, 4W Demand Planning and will be based in our Exquadra Tower office in Ortigas.

The Critical Tasks You Will Perform

• You will run supply and demand experiments to influence customer behavior for an optimal marketplace balance.
• You will conduct on-ground visits to understand customer (driver partners and passengers) experiences and address their pain points.
• You will collaborate with product teams to launch and localize new product features.
• You will perform data analysis (qualitative and quantitative) and financial modeling to assess business initiatives or proposals.
• You will track business performance, identifying key issues and devising strategies to address them.
  
  

Qualifications

What Essential Skills You Will Need

• Bachelor's degree from a recognized university in Economics, Finance, Statistics, Business Management, Industrial/Management Engineering, Data Science, or related fields.
• 5 or more years of experience in project management, data analytics, business strategy, or operations.
• Expertise in creating business cases and models for special projects targeted at business growth.
• Skills in financial forecasting, budgeting, and pricing cause-and-effect simulation.
• Experience working at or building a startup business.
• Proficiency in any analytics tools (Excel, SQL, Power BI, Python, R Studio) with Willingness to participate in professional development activities to stay current on industry knowledge.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.