Officer 1, Payments

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Description

THIS ROLE:

In this role you provide a high-quality service to the Client Services Teams, helping to ensure all deliverables are met. You will assist in the client database administration, payment processing and RS package processes with your team, and conduct all work in accordance with the firm’s policies and procedures. You will obtain sound knowledge of the administration process, and develop the key skills required to become a reliable member of the team

What You Will Do

• You will be responsible for preparing work to agreed internal deadlines to the expected standard
• You will ensure all client queries and requests are appropriately responded to and all emails received into the team’s mailbox are actioned accurately
• You will ensure all data changes and time reporting system changes are processed accurately and delivered to required timescales
• You will provide support when required for processing payments, ensuring accuracy, and are delivered to required timescale
• You will establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues
• You will identify areas for improvement regarding GPT process and offer solutions and provide support and knowledge sharing with the rest of the team
• You will ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors
• You will report any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly
• You will assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error
  
  

What We Offer

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards
  
  

Qualifications

ABOUT YOU:

• You have an excellent organisational, prioritisation and interpersonal skills
• You have good academic track record
• You have intermediate Word and Excel skills
• You are comfortable communicating with individuals in professional manner
• You have a strong ownership of tasks and can do attitude, ability to cope with tight deadlines and working under pressure
• You have attention to detail and strong team ethic
  
  

Desired

• Strong excel skills
• Basic Account payable/ Bank payments experience
  
  

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.