IT.Business Analyst

About Citco

JOB DESCRIPTION

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About The Team & Business Line

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our IT Service Management team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends. Your role as Problem Manager will require the root cause analysis of Risk Events, review of incidents to determine trends or specific focus areas, regular reporting, documentation to meet regulatory requirements, and the tracking of actions to reduce and prevent service disruptions.

Responsibilities

Your Role

• Lead problem management activities following major incidents, ensuring thorough investigation and documentation.
• Document Major Risk Incident Events in preparation for required RCA review
• Coordinate cross-functional teams to identify the root cause of risk events and recurring incidents.
• Develop and maintain problem records, including comprehensive documentation of investigations and solutions.
• Facilitate regular problem review meetings with technical teams and stakeholders.
• Track and report on problem management KPIs and metrics.
• Document and track preventive measures to reduce incident recurrence
• Collaborate with Technical/Application/Business teams to ensure proper implementation of problem resolutions
• Prepare, or assist in the preparation of, necessary Regulatory Reporting reports
• Assist in the preparation of metrics for presentation at regular Risk and Compliance meetings
• Identify opportunities for service improvement
  
  

Qualifications

About You:

• You have a Bachelors’ Degree or equivalent experience in a related field such as Computer Science, Engineering, or Information Systems.
• 3+ years of IT experience, with 1+ years in the Problem Management/Incident Management area
• ITIL Certification.
• Excellent verbal/written communication skills
• Strong listening, questioning, analytic, and problem-solving skills
• Experience of ITSM tools (ServiceNow preferred)
• Strong documentation and report writing abilities
• Customer-focused, flexible and comfortable collaborating in a fast-paced global environment
• Beneficial:
• AWS certification or Azure/GCP
• Knowledge of Windows, UNIX (Solaris, Linux), basic networking
• Knowledge of major incident management processes
  
  

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.