IT System and Network Administrator

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is responsible for addressing all IDEMIA IT related issues in Philippines in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

Solves and documents Level 1 and Level 2 IT needs of users and productive operations associated with a ticket

Supports the installation and maintenance of operating systems, software and applications within the right standards and processes

Manages communication with internal customer from the point of raising request to the resolution in partnership with other departments

Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards

Manages IT assets (computer and network equipment, servers, and licenses)

Manages and coordinates access to IT tools while ensuring compliance with security standards

Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability

Manage and monitor all installed systems and VMware infrastructure

Manage all desktop devices and printers

Install, configure, test and maintain operating systems, application software and system management tools

Proactively ensure the highest levels of systems and infrastructure availability

Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team

Maintain security, backup, firmware upgrades and redundancy strategies

Participate in the design of information and operational support systems

Provide 2nd and 3rd level support

Liaise with vendors and other IT personnel for problem resolution

Provides training to end users and transfers knowledge to other IT members

Proposes improvement ideas and participate in IT projects for the global IPS Division

Works in full autonomy and reports to IT Lead or IT Manager

Managerial responsibilities: No management or management of

Education or equivalent work experience: Professional education or equivalent work experience

Minimum necessary experience: 2 to 5 years of relevant experience(s)

Profile & Other Information

Technical Skills

• Hardware Lifecycle
• Software Lifecycle
• Linux
• Windows
• Virtualization, build & test tools
• Active directory & users management
• Network
• Firewall knowledge is a plus
  
  

Key Soft Skills & Behavior

• Problem Solving
• Time Management
• Critical Thinking
• Teamwork
• Customer Service
• Communication
  
  

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com