Head of Operations

Cartrack


Date: 3 weeks ago
City: Makati City
Contract type: Full time

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Head of Operations to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.


Appreciate your perusal on our company background prior to the interview. Karooooo


Responsibility

  • Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
  • Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
  • Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
  • Monitor the daily fitment statistics and be responsible for technicians’ productivity.
  • Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
  • Provide products and systems training to internal employees and customers when required.
  • Review and approve all billing reports from various service providers.


Requirements

  • Bachelor Degree in Engineering with outstanding academic performance
  • Minimum of 5 years’ experience in team management. Experience in a similar industry is an added advantage
  • Proven track record in customer service
  • Proficient in English
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Technically independent with good initiative
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Digital Media Buyer

Amz-AllStars, Makati City
14 hours ago
Job title: Digital Media BuyerEmployment Type: Full Time - Remote with Philippine Employment BenefitsHealth Care, Social Security Contribution, Paid Leave, 13-Month, etc. Job DescriptionHow you'll make an impactAs a Digital Media Buyer, you’ll be instrumental in driving business growth by launching and scaling high-performing paid media campaigns that directly contribute to revenue and customer acquisition. Your ability to analyze performance,...

Invoicing Assistant

INFINITY SPORTS INTERNATIONAL, INC., Makati City
3 days ago
We are direct hiring and one day process! Examines the work of invoicing/billing staff to ensure accuracy, resolving discrepancies as required Liaising with the logistics department and ensuring that goods are dispatched on time Create and maintaining P.O invoices Check purchase order (P.O) number before processing of invoicesQualifications At least 2 years or 4 college graduate Must have 1 year...

Site Design Coordinator

Crimson Group, Inc., Makati City
3 days ago
Duties And Responsibilities Converts PDF Files into AutoCAD format Drafts drawings according to the direction and supervision of the architectural assistant or job captain Does as built drawings under the direction and supervision of the . architectural assistant or job captain Able to analyze and translate sketches to AutoCAD drawingsQualifications Bachelor's degree in Architecture or any course related to drafting...