IT Support Specialist (with Web Development Experience)

Location: Makati City

Work Setup: Full-onsite, Dayshift, Mon-Fri

Overview

We are looking for an IT Support Specialist to join our team, providing hands-on technical support while also contributing to internal web-related tasks. This hybrid role is ideal for someone with a solid foundation in IT support and a working knowledge of web development. You’ll handle day-to-day troubleshooting, system administration, and support user needs across hardware, software, and online platforms.

Key Responsibilities

• Provide Level 1 & 2 technical support for workstations, mobile devices, networks, and software.
• Manage user accounts, onboarding/offboarding processes, and IT orientation for new staff.
• Maintain and support Microsoft environments, including Windows 10/11, Office 365, SharePoint, and Teams.
• Assist with setup and management of Microsoft Intune (preferred).
• Handle tickets via phone, in person, or remote tools, ensuring timely and accurate resolution.
• Support and maintain internal websites or portals; assist in minor development tasks and content updates.
• Collaborate with other departments to improve internal web tools and systems.
  
  

Required Skills & Experience

• 2+ years of experience in IT technical support, preferably in a 2nd-level capacity.
• Proficient with Microsoft technologies (O365, Active Directory, SharePoint, Windows).
• Strong skills in Microsoft Excel, including VBA scripting for reporting.
• Working knowledge of HTML, CSS, and JavaScript.
• Familiarity with at least one backend programming language such as PHP, Python, or .NET.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Detail-oriented, proactive, and eager to learn new technologies.
  
  

Job Types: Full-time, Permanent

Benefits

• Paid training
  
  

Schedule

• Day shift
• Monday to Friday
  
  

Supplemental Pay

• 13th month salary
  
  

Experience

• SharePoint: 2 years (Preferred)
• EXCEL VBA: 2 years (Preferred)