IT HELPDESK SUPPORT STAFF

Job description

Duties and Responsibilities

• Be part of the 24/7 Helpdesk, point of contact regarding support for all sort of IT issues, concerns, and request for both hardware and software.
• Manage Issues using ticketing system to document the concerns and resolution.
• Assist the HR and Operation on IT concern and request access regarding new hire computer system setup and user access.
• Facilitate the user access credential provisioning and ensure to make available prior to new hire on boarding as well as timely termination of access to any outgoing employees
• Troubleshoot issues related to the Virtual computer and Server as needed

Qualifications

• BS Computer Science or IT related studies
• At least 3years relevant experience as Technical Support
• Advance knowledge of windows 10 operating system and support
• Physical and virtual Desktop trouble shooting
• Advance understanding of network WAN and LAN topologies
• Understanding of network routing, load balancing, VLAN, VPN (IPsec and SSL)
• Knowledgeable of windows server 2012 services DNS, Active Directory, Domain Controller.
• Good understanding of Terminal Services, experience working with Microsoft Virtual desktop is an advantage.
• Good knowledge of Microsoft office 365 management.
• Working experience with VoIP system and understanding its principles.