Installation Consultant

System Installation Consultant

The Installation Consultant is primarily responsible for the successful implementation, training and handover of companys DMS and VAS solutions to all new and existing customers. The role essentially includes, but not limited to internal/external coordination, onsite/remote training, consulting, conflict resolution and completion of all relevant documentations that support the delivery of our solutions offerings.

The consultant is expected to be skilled in the two (2) areas of Installation: Training and System Installation.

The following outlines the primary responsibilities for each area:

1. Training

• Maintain a positive and professional learning environment for the customers
• Demonstrate leadership by setting standard and expectations through example on his/her conduct, work ethic, integrity and character.
• Able to deliver project and motivate trainees through effective training in both group and individual classroom dynamics.
• Conduct pre-live training to ensure users are able to perform their basic job functions before go-live.
• Post-live advanced training, as required
• Ensure all standard training processes are adhered to
• Ensure all training materials are up to date.
• Ensure all training materials are distributed to users before go-live.
• Conduct classroom training sessions for customers and/or internal staff as scheduled.
• Coordinate user training and ensure facilities are available onsite
• Perform assigned training/installation tasks as allocated
• Ensure all relevant signoff documentations are obtained
  
  
  

2. System Installation

• Attend and conduct Pre-Installation meetings as required.
• Connect and configure hardware, if required.
• Load, configure, and setup software as required.
• Attach and configure peripherals as required.
• Configure software as per customer requirements and specification at
• Pre-Installation meeting and obtain sign-off
• Coordinate and ensure all data and samples are received from customer in given time frame.
• Ensure software is configured and ready for Live Start
  
  
  

Accountability

• Quality deployment of projects
• Strengthen and grow our relationships with key stakeholders
• Customer requirements and signoffs are properly documented and acknowledged
• Proactive Internal/external coordination
  
  
  

Authority: Automotive and DMS Process, Technology and Usability

Secondary Duties And Responsibilities

• Deliver a professional, polite and timely service to all stakeholders, internal and external
• Provide all stakeholders with regular updates, as required
• Escalate / Red flag to Team Leader, PMO or Delivery Manager when projects/tasks are in danger of being breached.
• Document issues from projects
• Document and change User/Install documentation where applicable.
• Contribute in Pilot Testing where appropriate
• Ensure installation manuals are kept up to date
• Contribute to the support functions supporting our customer where Installations work is not available.
• Other reasonable requests as determined by management
  
  
  

Requirements:

• Strong background and knowledge with automotive business processes
• In depth knowledge of one or more DMS applications
• A background in the automotive industry is highly desirable.
• Rural, interstate and overseas travel to customers and offices where required
• Sporadic late night and weekend work where required
• Ability to facilitate internal/external trainings where required
• Knowledgeable on Automotive Processes and above average technical skills.
• Delivery and results oriented
• Motivated to innovate and strive for continual improvement in all areas
• Critical thinking skills
• Effective time management and structured meetings
• Excellent leadership skills
• Exceptional attention to detail and sets high standards
• Ability to work under pressure and handle multiple projects at once
• Decisive and tenacious when delivering projects
• Strong Time Management skills to set priorities resolve issues and make decisions
• Self-initiated, self-motivated with an ability to work under pressure
• Ability to build solid relationships at all levels both internally and externally
• Strong oral, written and interpersonal communication skills
• Articulate and able to converse with management and customers at all levels
• Pragmatic when approaching tasks
• Proven ability to meet deadlines and operate to tight timeframes
• Demonstrates an enthusiastic, positive CAN DO attitude
  
  
  

Work Setup:

Shift: 9AM-6PM

Setup: Hybrid

Location: Makati

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.