Customer Service Representative - Healthcare

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services. Likha Careers is a startup company based in Metro Manila offering direct hire recruitment services to some of the biggest names in the IT, manufacturing, food and beverage, banking, pharmaceutical, telecommunications, hospitality, and outsourcing industries in the Philippines. In the last 10 years, our founding team has worked with 150+ recruiters located in the Philippines and abroad servicing the world’s largest technology companies with high volume international recruitment spanning over 180 countries and well over 200 different languages. Some of the world’s largest and well-known technology companies the founding team has successfully served on a global scale are Meta, Google, Microsoft, Apple, Amazon, and other industry leaders across the globe, working to refine their Artificial Intelligence, Machine Learning, localization, and globalization efforts. Founded in 2023, Likha Careers’ recruiting talent and experience places it at the forefront of this unprecedented economic growth around the world while fulfilling our cause of providing positive and rewarding career opportunities for people of all walks of life.

The Role

Position Type: Experienced Level - Individual Contributor

Employment Type: Full-Time

Work Location: Pasay City

Work Setup: Onsite; Night shift; fixed weekends off

Salary Rate: Up to P24,000

Industry: BPO

You Will Be Responsible For

• Interact with healthcare customers via phone, email, or chat to provide information on services, resolve inquiries, and address concerns promptly and professionally.
• Utilize knowledge of healthcare plans, benefits, and terminology to assist customers in understanding their options and making informed decisions.
• Identify customer issues and provide effective solutions, escalating complex cases to senior staff or other departments when necessary.
• Collaborate with colleagues and cross-functional teams to resolve customer issues efficiently and contribute to a positive team environment.
  
  

Ideal Profile

• Must have completed at least 2 years of college education.
• Minimum of 1 year experience in a BPO setting with international voice accounts.
• Excellent communication skills in English, both verbal and written.
• Proficient in handling customer inquiries and providing resolutions in a professional manner.
• Must be amenable to work night shifts.
• Must be willing to work onsite.
  
  

Preferred Qualifications

• Previous experience in a healthcare-related CSR role is highly advantageous.
• Familiarity with healthcare industry practices, terminology, and regulations.
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities