Guest Services Associate

NUSTAR Resort


Date: 1 day ago
City: Cebu City
Contract type: Full time
Department

Guest Services

Employee Type

Probationary

Job Responsibilities

  • Handle in-bound and outbound via various communication channels including social media
  • Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
  • Excellent knowledge of property products, reservation system and customer service
  • Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
  • Generate reports for specific business units' reference.

Qualifications

  • Graduate of any bachelor's degree course.
  • A minimum of 1-2 years related work experience
  • Excellent communication and interpersonal skills
  • Wide knowledge on computer applications
  • Excellent problem solving and analytical skills
  • Strong organization skills
  • Positive attitude and work ethics
  • Must be able to work varied shifts including nights, weekends and holidays
  • Experience in operating system (Opera), Guest Experience Software System or equivalent.

Experience Range Range (Years)

1 - 2 years

Job posted on

2024-12-20

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