Guest Relations Officer (Indian Language-Speaking)

Company Description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalised service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometres or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Supports the front desk operations and ensures Indian language-speaking and VIP guests meets expectations from pre-arrival to departure.
• Prepares for the Indian speaking arrivals and takes care of the special arrangements/requests.
• Facilitates the in-room check-in of Indian speaking guests and guests with transfer-in.
• Monitors Indian speaking arrivals, in-house and departures, and offers assistance through the duration of their stay.
  
  

Qualifications

• Graduate with a Degree in Hospitality Management or any related field.
• Minimum of one (1) year of relevant experience in a luxury hotel is an asset.
• Fluency in Indian languages e.g., Hindi, Tamil, Telugu, etc. (reading, writing and speaking). Knowledge of Indian culture and customs is an asset.
• Service-oriented with excellent communication and interpersonal skills.