Inside Sales Manager

Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they’re owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities.

As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we’re committed to making a positive impact in our communities and the world.

Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.

Overview

The Inside Sales Manager will serve as the first in-depth point of contact to prospective customers. The role will call on new prospects, identify relevant contacts and develop business relationships. The role will provide detailed product knowledge and information to prospects and partners with senior sales team to achieve new booked business quotas.

The Inside Sales Manager should demonstrate solution-selling and relationship building skills.

The role will interface with sales, marketing, product, and operations.

Location

Thailand

Scope

Thailand and/or Indonesia

Education

Minimum required: High School Diploma

Span of Control:

Reports to: VP Sales APAC

Roles/ Responsibilities

• Customer Acquisition: Actively facilitate the acquisition of new customers through effective outreach and qualification processes.
• Performance Adherence: Consistently meet or exceed key operational KPIs
• Lead Management:
• Proactively follow up on Marketing Qualified Leads (MQLs) transferred from the Marketing team.
• Thoroughly qualify MQLs into Sales Qualified Leads (SQLs) for the Sales Team by assessing:
• Need: Is the prospect a good fit for our solutions?
• Authority: Is the contact the decision-maker or influential in the buying process?
• Timeframe: What is the prospect's intended purchasing timeline?
• Money: Does the prospect have an allocated budget or a clear financial capacity?
• Track and contribute to key deal KPIs such as booking volume, commissionable room nights, and group mix.
• Strategic Liaison (APAC Focus): Serve as a key liaison for APAC territory setup, collaborating effectively with internal stakeholders to ensure smooth market entry and operations.
• Market Intelligence: Contribute to Onyx profile building and other in-market activities, gathering valuable insights.
  
  

Qualifications

Minimum Required

• Over 2 years of Sales Experience in the hospitality industry
• Comfortable using general Microsoft Office applications (Word, PowerPoint, Excel & Outlook)
• Demonstrated ability to handle high outbound call volume with a corresponding high talk time
  
  

Preferred

• Local knowledge of at least one of the following markets: Japan, Indonesia and Thailand.
• Language skills in Thai (Siamese) and/or Bahasa Indonesia
• Experience utilizing Salesforce
  
  

Teamwork/Leadership/interpersonal Skills

• Strong sense of initiative and personal leadership demonstrating the ability to function independently, but also able to operate and excel in a team environment
• Excel at developing relationships over the phone
• Must be articulate, organized, proactive, creative and detail oriented
• Excellent communication skills, both verbal and written
• Strong business acumen, ethics and high integrity
• Initiative
• Relationship building
  
  

Organizational Interlocks

Marketing, account management, product development and other commercial departments

Physical Demands/ Travel Required

• Work associated with this position is a mix of office based and in client environments as relevant.
• Travel for this position is ad hoc.
• This position is hybrid in office and remote.