Fraud Detections Analyst

About The Role

As a Fraud Detections Analyst, you will be responsible in monitoring and verifying suspicious transaction with the cardholders or clients coming from debit and credit card transactions from different channels. Ensures that all relevant findings and observation in the conduct of the Fraud Monitoring functions are documented and reported to immediate head. Ensures that all verification activities and investigation work are performed within approved guidelines and procedures. Performs shift duties (24/7) including night shifts and holidays. Ensures that targets are met based on the latest approved KRA. Ensures that all reporting requirements are completed within the prescribed period.

How You'll Contribute

• Monitors, and review the transaction for suspicious activity and possible fraud in a timely manner
• Communicates with the cardholder / client/ bank personnel through different channel of communication
• Attends to client’s inquiries (internal or external), concerns, complaints
• Facilitates and applies proper blocking of card or account.
• Handles call back and reviews tagged account or card; reverting the status to active;
• Handles card replacement processing of possible compromise accounts and ensures coordination with other units concern;
• Ensures that all fraud related incidents are immediately reported
• Conduct recovery efforts from confirmed fraud transactions
• Assists personnel and other Departments whenever there were reported suspicious or unauthorized transactions filed by our cardholder or bank clients
• Ensures all related system down times is immediately reported and documented to concern department/units.
• Properly endorse pending items for completion of the next shift
• Ensures that all email reminders / special instructions are strictly followed
• Complies with the prescribed shift schedule which include nightshift and holiday duty
• Participates in the continuous improvement programs / project that would focus on cost reduction, process improvement and lower risk classification
• The employee should ensure the reading, understanding and compliance to the Department / Division Procedures & Guidelines Manual
• Ensures awareness and compliance to the existing Policies and Guidelines of the company;
• Ensures that the infractions enumerated and/or implied in the Code of Discipline of the company are not violated as these are subject to disciplinary action, possible termination as well as civil or criminal penalties
• Ensures that the Terms and Conditions indicated on the Security Information Manual and the roles assigned in the Business Continuity Risk Management Plan and Risk Control Assessment Testing are read, understood and complied with
• Performs other duties and responsibilities that may be assigned from time to time
  
  

What We’re Looking For

• Bachelor's / College Degree open to any field of study
• With at least 1 - 2 years of experience in Banking or Credit Card Companies
• Knowledge of credit and debit transaction
• Effective interpersonal and communication skills
• Must have strong analytical, communication, and computer skills; as well as a strong eye for details and knowledge of criminal intelligence.
  
  

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.