Customer Service - Projects & Analytics - Lead, Shopee

Shopee


Date: 5 days ago
City: Manila
Contract type: Full time
Job Description

Primary Function:

  • Design and manage end-to-end initiatives to improve customer experience and operational efficiency

Duties And Responsibilities

  • Conduct thorough analysis of customer service KPIs & OKRs to identify areas of improvement
  • Drive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiatives
  • Manage and prioritize initiatives to ensure on-time and quality execution
  • Deliver tangible outcomes through strong analytical skills, hands-on and pragmatic approach
  • Manage customer service-related data & reports to provide business insights
  • Communicate progress and insights to the management regularly

Requirements

  • Graduate of a 4 years Bachelor's Degree ; Bachelor’s degree in any field
  • At least 3 years of experience in project/program management or strategy
  • Proven ability to manage large and complex projects with experience leading cross-functional projects and teams
  • Excellent stakeholder management especially with senior leads/managers
  • Strong problem solving skills, with ability to draw insights from large and ambiguous data sets
  • Highly quantitative and analytical
  • Flexible and able to adapt in a fast-paced work environment
  • Hands-on experience with programming languages (e.g., SQL, Python) and analytics tools (e.g., Power BI, Tableau) is a plus

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Credit/Collections Coordinator II

RELX, Manila
2 days ago
The Credit and Collections Specialist will investigate credit applications and approves applications within established guidelines for companies and individuals. Accountabilities: Debt Collection Telephone chasing of past and future debts on designated accounts Ensure follow up calls and collection plan dates are diarised. Issuing statements, invoices, and account reconciliation on designated accounts as required. Chasing debts by email and phone calls....

Risk Operations Specialist

Bill Gosling Outsourcing, Manila
2 days ago
Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking...

Hub Lead - Operations, SPX Express (Pantukan, Davao De Oro)

Shopee, Manila
3 days ago
Department Operations LevelExperienced (Team Lead) LocationPhilippines - Manila The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations...