Hub Lead - Operations, SPX Express (Pantukan, Davao De Oro)

Shopee


Date: 4 days ago
City: Manila
Contract type: Full time

Department Operations LevelExperienced (Team Lead) LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Manage the day to day operations within the hub using the daily performance report, track performance and team improvement
  • Ensure procedures and regulations are being followed through
  • Lead team briefing, weekly meeting with staff, regular meeting on team performance
  • Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level, and stakeholder satisfaction
  • Improve internal process between the hub and the rest of the Operations team, in order to improve SLA
  • Has held a leadership role in a division or team, within a warehouse or hub environment
Requirements:
  • Bachelor's Degree or higher in related fields
  • Has held a leadership role in a division or team, within a warehouse or hub environment
  • Experienced in e-commerce fulfilment

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Online Business Head

Samsung Electronics, Manila
1 day ago
Position Summary 1. Maximize sales revenue by understanding the assigned regions and accounts. 2. Pursue market leadership via understanding the value chain of online and traditional businesses and secure the market leadership by managing market distribution trends. 3. Develop short, mid, and long term strategies by analyzing internal/external resources to achieve the business objectives. 4. Increase the number of customers...

Implementation Coordinator (Hybrid-Flexible Options)

Broadridge, Manila
1 day ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview At Broadridge (BTCS) Trading Solutions Delivery (TSD), our mission is to deliver high-performance and sustainable solutions for addressing our clients’ business requirements for...

Chinese Bilingual Customer Service Associate (Mandarin)

Remitly, Manila
3 days ago
Job Description: Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no...