Customer Relations Assistant

Mida Food Distributors Inc.


Date: 22 hours ago
City: Pasig City
Contract type: Full time
Job Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.

Duties

  • Answer phone and take orders from customers
  • Document customer’s orders (Sales Order, Sales Invoice) properly
  • Retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
  • Contact customers if an item is out of stock to determine a resolution
  • Answer question of customers regarding our products and usage
  • Address problem on orders and customer complaints
  • Coordinate with Sales, R&D and Operations regarding processed items, developmental products and product allocation.
  • Recommend and direct product substitution
  • Monitor inventory status of critical items
  • Turn-over documents smoothly (invoices, credit memos, return slips)
  • Prepare daily sales report

Minimum Qualifications

  • A management degree in marketing and sales, or related course
  • Fresh graduates are welcome
  • With or without experience
  • Knowledgeable on SAP System
  • Good communication and Detail-oriented
  • Has experience on documentation of customers orders is advance

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