The Finance Operations Associate (Order to Invoice)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

is responsible for review of customer contracts and booking them to SAP Concur systems. The role reports to Finance Operations Manager of GFS O2I.

EXPECTATIONS AND TASKS

• Operational (including transactional) task execution.
• Responsible for administration of customer contract which includes creation of customer information in SAP's systems, such as customer master data related to the booking of a contract, invoicing and revenue recognition of deals booked.
• Meet the response and resolution times defined in the IRT and SLA agreements to ensure customer satisfaction and compliance with company standards.
• Assist on Cash Collections team in resolving complex billing issues and customer disputes
• Collaborate closely with other teams and departments – Contracting team, CFO, Customer facing team, BSST and IT
• Capture booking / invoice discrepancies and execute adjustments based on contracts
• Deliver on period close (monthly, quarterly and year end).
• Identify process improvements.
• Support projects and/or improvement initiatives.
• Ensures timely and accurate customer billing.
• SOX controls compliance
  
  

Other Responsibilities

• Preparation of process documentation / working instructions
• Partakes on testing and feedback provision.
  
  

Required Skills

• Analytical
• Excellent communication skills, both written and verbal
• Keen attention to details
• Manage volume and maintain quality of transactions
• Team player
• Collaborative
• Works with less supervision and ability to administer resolution
• Ability to work with global teams
  
  

Education

• 4 year business course graduate
  
  

Experience

• 1-3 years finance related field work experience
• Shared service experience is an advantage.
• Fluent in English with excellent communication skills.
• Familiarity with SAP Concur systems.
  
  

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 404117 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: .