Client Support Representatives — Retail brand

Open Access BPO


Date: 2 weeks ago
City: Makati City
Contract type: Full time
Qualifications

  • Prior experience in customer service
  • Excellent spoken and written English communication skills
  • Strong technical skills—able to navigate through computer and web application with ease
    • Experience using tools like Freshdesk and Zendesk
  • Should be empathic and a real passion for helping people
  • With an upbeat and inquisitive personality—eager to learn and stay updated with the client’s products and services
    • Open-minded, prepared to take on new challenges and learn new skills
  • Flexible and willing to work in a fast-paced team-oriented environment
  • Punctual and committed to work schedules, including the night shift
  • Diligent and keen on exceeding expectations and continuously seeking improvement opportunities
Responsibilities

  • Provide memorable customer experience across various platforms, including email and live chat to:
    • maintain efficient and high-quality ticket response standards;
    • help drive positive customer feedback; and
    • Achieve or even go beyond targeted metrics scores
  • Coordinate with department managers in:
    • further investigating and resolving different levels of concerns
    • helping improve services through customer feedback
  • Find various opportunities to up-sell and cross-sell where possible
  • Perform other tasks as required by the client

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