Solar Field Service Coordinator
ClearSource BPO
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Remote
Are you passionate about managing service partner relationships and driving operational excellence? As a Residential Field Service Coordinator, you will coordinate with our network of Field Service Partners (FSPs) to ensure efficient service delivery, strong performance, and exceptional customer experience for residential solar customers.
Join ClearSource and help support clean energy solutions through effective communication, collaboration, and continuous improvement.
What will you do as a Residential Field Service Coordinator
Service Network Performance
Required:
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:
At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:
Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City
Join ClearSource and help support clean energy solutions through effective communication, collaboration, and continuous improvement.
What will you do as a Residential Field Service Coordinator
Service Network Performance
- Conduct weekly service ticket reviews to ensure timely resolution and completion.
- Review field service reports and quotes for accuracy and completeness.
- Close service tickets and maintain accurate records.
- Serve as the first point of contact for service ticket inquiries from internal teams and Field Service Partners (FSPs).
- Drive partner responsiveness and service resolution through proactive follow-up.
- Manage workmanship warranty claims and service escalations.
- Provide timely service status updates to Customer Service and Technical Support teams.
- Ensure accurate documentation and communication of field service activities.
- Participate in weekly Service Network team meetings.
- Attend cross-functional and departmental meetings.
- Join monthly all-hands meetings and other business-related meetings as needed.
- Collaborate with internal teams to improve service operations and customer experience.
Required:
- Minimum 2 years of experience in the solar industry, with knowledge of solar PV systems, installation, operations, and maintenance.
- Familiarity with solar inverters, panels, mounting systems, and monitoring platforms.
- At least 6 months of experience in partner/vendor management, relationship building, or a client-facing role.
- Proficiency in using CRM systems.
- 4+ years of solar industry experience, including knowledge of solar storage systems.
- 2+ years of experience in partner/vendor management or similar relationship-focused roles.
- Experience using Salesforce or Service Cloud.
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:
- Competitive salary – Get paid for doing what you love!
- Medical and dental insurance (with free dependent coverage!).
- Group life insurance for peace of mind.
- Paid time off (PTO) – Because work-life balance matters.
- Outstanding career growth opportunities – Learn, advance, and develop your career.
- A fun, innovative, and energetic team culture – Be part of a company that values its employees
- Skills and leadership development to help you reach your full potential.
- Free meal for onsite employees
At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:
- Customer First – We are obsessed with delivering an exceptional customer experience.
- Personal Accountability – We do the right thing and own our actions.
- Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
- Hungry – We bring passion, energy, and drive to everything we do.
- Happy & Healthy – We believe in balance, well-being, and a positive workplace.
Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City
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