WNS Philippines(Customer Service Representative)

A Customer Service Representative (CSR) at WNS Global Services is a frontline employee who interacts with customers to address their inquiries, resolve issues, and provide support. CSRs at WNS typically handle customer interactions via phone, email, or chat, aiming for efficient and effective solutions while maintaining a positive and professional demeanor.

Handling Customer Inquiries

Key Responsibilities of a CSR at WNS:

Responding to a variety of customer questions and concerns through different communication channels.

Problem Solving

Identifying and resolving customer issues efficiently and effectively, often aiming for first-contact resolution.

Providing Support

Guiding customers through processes, offering product information, and ensuring a positive customer experience.

Maintaining Professionalism

Representing the company and its clients with dignity and compassion, adhering to established guidelines and processes.

Documenting Interactions

Accurately recording details of customer interactions and resolutions.

Meeting Performance Targets

Achieving key performance indicators (KPIs) related to call volume, resolution time, and customer satisfaction.