WFM Real Time Analyst
TapTalent.ai
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
We're Hiring: WFM Real Time Analyst!
We are seeking a detail-oriented and proactive WFM Real Time Analyst to join our team in Pasig. The ideal candidate will be responsible for monitoring real-time performance metrics, ensuring optimal staffing levels, and facilitating operational efficiency within our contact center environment.
Location: Pasig, Philippines
Work Mode: Work From Office
Role: WFM Real Time Analyst
What You'll Do
What We’re Looking For:
We are seeking a detail-oriented and proactive WFM Real Time Analyst to join our team in Pasig. The ideal candidate will be responsible for monitoring real-time performance metrics, ensuring optimal staffing levels, and facilitating operational efficiency within our contact center environment.
Location: Pasig, Philippines
Work Mode: Work From Office
Role: WFM Real Time Analyst
What You'll Do
- Responsible for leading a team of Mission Control (Real Time / RTA) analysts and schedulers. Responsible for the performance of this team on its defined objectives. Act as the WFM point of contact for all assigned projects.
- Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production enviornement. Recommend procedural and operational guideline changes to improve communications and operational efficiency.
- Maintain confidentiality relative to organizational strategies, objectives, and practices.
What We’re Looking For:
- Minimum 3 year WFM experience in a call center
- Ability to understand, analyze and report on call center metrics. Must demonstrate good analytical, numerical, and problem solving skills.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be enterprising, diplomatic and proactive in solving problems.
- Ability to work with and apply to practical situations mathematical concepts such as addition, subtraction, multiplication, division, fractions, percentages, and ratios.
- Excellent verbal and written communication skills. Ability to effectively present information across all levels of the organization.
- Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, fast-placed, shifting priority environment.
- Proficient in MS Excel. Proficient in any WFM Software (Blue Pumpkin, IEX, Aspect etc)
- Flexible schedule and impeccable attendance record. Ability to write reports, business correspondence, and procedure manuals.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
People Solutions Generalist I
Webhelp Enterprise,
Pasig City
1 day ago
Apply NowJob TitlePeople Solutions Generalist IJob DescriptionThe People Solutions Generalist I is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives.Essential Functions/Core ResponsibilitiesEvaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee...
Onsite Manager (BPO - Telco Account)
DemoPower Philippines Inc,
Pasig City
4 days ago
Lead and manage daily operations of the contact center, ensuring service levels, quality standards, and KPIs are consistently met or exceeded. Review and analyze operational data and trends to drive informed decision-making and strategic planning. Coach, mentor, and develop team members to maximize performance, engagement, and professional growth. Conduct workforce planning and capacity management to meet staffing requirements. Maintain proactive...
Non - Voice BPO Agent - No Experience - Start Asap
Caldwell Communications,
Pasig City
5 days ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...
