Onsite Manager (BPO - Telco Account)

DemoPower Philippines Inc


Date: 7 hours ago
City: Pasig City
Contract type: Full time
  • Lead and manage daily operations of the contact center, ensuring service levels, quality standards, and KPIs are consistently met or exceeded.
  • Review and analyze operational data and trends to drive informed decision-making and strategic planning.
  • Coach, mentor, and develop team members to maximize performance, engagement, and professional growth.
  • Conduct workforce planning and capacity management to meet staffing requirements.
  • Maintain proactive supplier engagement, track supplier issues, and ensure timely and effective resolution.
  • Prepare and present operational reports to senior leadership with actionable insights and recommendations.
  • Uphold compliance with internal SOPs, data security protocols, and documentation standards.

Qualifications

  • Candidate must possess a Bachelor's/College Degree.
  • Minimum of 5 years experience as an Operations Manager in a BPO/contact center environment, preferably across multiple sites or geographies.
  • Proven track record in managing diverse lines of business, demonstrated success in achieving SLAs and building high-performance teams.
  • Strong background in performance management and service delivery improvement.
  • Willing to work in Ortigas, Pasig

ELIGIBLE FOR HMO AFTER 6 MONTHS TENURE

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