US Payroll Systems Support (Nightshift)

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SuitePeople US Payroll is the first vertical in Oracle NetSuite Support which caters end to end payroll processes. Business activities from PS implementations, Customer Support, Client Relationship to Back office tax handling are centralized within the Support Department.

We are looking for Technical Support Specialists to assist our customers. As part of the SuitePeople US Payroll team, the Technical Support Representative will perform a variety of technical & support functions, with emphasis on taking payroll calls and cases related to payroll set up, adjustments and payroll tax investigations.

Qualifications:

• FPC and CPP Certification is desired
• CPA is a plus
• 1-2 years of previous payroll/accounting/audit experience required
• Certified Payroll experience a plus
• Healthcare Benefit knowledge a plus
• Strong attention to detail
• Excellent proven Customer Service skills
• Excellent verbal, written, interpersonal communication skills
• Demonstrated ability to multi-task, work well under pressure and meet deadlines
• Amenable to work in Manila nightshift and on report to Makati office for at least twice in a week

Key Responsibilities:

• Take incoming calls and cases related to US Payroll (You are expected to do phone support 70-80% of the time)
• Perform highly complex troubleshooting and
• Files Issues and Enhancements related to the US Payroll product
• Create Knowledge Base solutions that are publish internally and externally
• Conduct UATs and trainings related to new product releases
• Work directly with client’s Authorized Payroll contacts
• Assist clients in Payroll Tax Reconciliation
• Assist clients in Payroll Set up and Requirements
• Assist clients in Payroll Adjustments in Closed and Open Quarters
• Customer’s liaison with Payroll Operations and Third Party Tax Provider