US Collections Support Analyst (collections ad accounts receivable experience)

ROLE SUMMARY

Our client is seeking a detail-oriented and highly organized Collection Support Analyst to join their team. In this role, you will assist in managing outstanding accounts, facilitating the collection process, maintaining accurate financial records, and applying payments. You will work closely with both internal teams and customers to ensure timely payment processing, resolve disputes, and provide exceptional customer service while minimizing delinquencies.

WORK SCHEDULE: 9:00 AM – 6:00 PM Central Standard Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Monitor and manage accounts receivable, track overdue payments, and support the collections team in reaching out to clients
• Communicate effectively with customers via phone, email, or written correspondence to facilitate payments, answer queries, and resolve payment disputes
• Perform the following data entry and reporting tasks:
• Maintain accurate records of payment statuses, customer interactions, and account updates within the company’s financial systems
• Generate reports on collections activity, account aging, and outstanding balances
• Assist in the processing of payments and adjustments, ensuring that transactions are correctly recorded in the system
• Collaborate with customers and internal teams to resolve billing issues or discrepancies, ensuring a smooth resolution while maintaining positive customer relationships
• Help develop and implement effective collection strategies to improve cash flow and reduce delinquency rates
• Handle documentation and compliance by ensuring that all communication with customers complies with legal requirements, company policies, and industry best practices
• Utilize collection software and other tools to track account statuses, update customer data, and ensure seamless integration with the broader financial systems
• Work closely with team members, managers, and other departments (e.g., finance, collections) to meet departmental goals and provide the necessary support for collections activities

QUALIFICATIONS:

• At least a high school diploma holder
• Experience in Finance or Accounting preferred
• 1-3 years of experience in collections, accounts receivable, or finance-related roles
• Previous experience in customer service or administrative support is a plus
• Strong understanding of accounting principles and collections processes
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Experience with Microsoft GP a plus.
• Excellent communication skills
• Ability to manage multiple accounts simultaneously and prioritize effectively
• Strong attention to detail and problem-solving ability
• Ability to work independently and as part of a team
• Professional, courteous, and customer-focused demeanor

What awaits you upon securing the position?

• Attractive compensation
• Assured allowances
• Leave credits
• Overtime Pay
• Night differential benefits
• Comprehensive health and life insurance upon hiring, covering one free dependent
• Special anniversary incentives
• 13th-month salary bonus
• We provide the necessary equipment!

Other Details

• Work Schedule: Night Shift
• Full Time
• Permanent WFH set-up
• Job Type: Full-time

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift