Urgent! WFH Operation assistant/Admin assistant

Australian Green Solution


Date: 1 week ago
City: Angeles City
Contract type: Full time

We are seeking a detail-oriented and proactive operation assistant/administrative assistant to join our team. The ideal candidate will be responsible for managing various administrative tasks related to co-payment receivables, QR code scanning status reports, and Google review processes. Additionally, you will ensure smooth communication between teams and provide regular updates on social media platforms.

Key Responsibilities:

  • Co-Payment Receivable & QR Code Scanning: Ensure accurate reporting and follow-up on co-payments and QR code scanning statuses.
  • Google Review Management:
  • Tag telemarketers for follow-up on Google reviews for jobs installed the previous day.
  • Send post-installation info packs to customers, including the installer's contact info.
  • Reply to Google reviews and upload relevant photos.
  • Handle escalations for negative Google reviews and ensure proper feedback collection.
  • Job Progress Monitoring:
  • Check that all SV-approved jobs have been moved to the pending installation tab from the previous day. If any jobs are missing, include them in your daily report.
  • Perform a weekly check on jobs approved over the weekend.
  • Follow up with team leaders if telemarketers fail to action Google reviews within 48 hours of being tagged.
  • Post-Installation Tasks:
  • Send VBA and COES documentation to customers two weeks after installation.
  • Provide weekly summaries of 5-star Google reviews, ensuring all plumbers and supervisors are copied in communications.
  • Social Media Updates:
  • Post daily updates on Facebook, Instagram, and Google Business pages.

Requirements:

  • Proven experience in an administrative or support role.
  • Excellent attention to detail and ability to manage multiple tasks.
  • Strong communication skills and ability to collaborate across teams.
  • Familiarity with Google reviews and social media management is a plus.
  • Proficiency in MS Office and basic customer management systems.
  • College graduate: Bachelor of Business Administration.

How to Apply:

If you are interested in this opportunity and meet the qualifications, please submit your resume and cover letter to [email protected]. In your cover letter, briefly explain why you believe your skills and experience make you a great fit for this role and what excites you about joining our team.


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