PATIENT SERVICES REPRESENTATIVE

Position Summary and Scope: RN’s in this role are primarily responsible for monitoring compliance and communicating with patients via phone or video. RNs provide education on cleaning, maintenance, and use of PAP equipment according to the patient’s prescription and act as a representative of the patient ensuring all documentation and compliance standards are met to provide the patient the best chance of succeeding with therapy

Key Duties and Responsibilities:

1. Monitor patients on PAP devices on a daily basis through compliance software
2. Document all patient and physician interactions within the compliance software
3. Follow up with patients to address issues with compliance or troubleshooting of mask and equipment
(making outbound calls and taking inbound calls as required)
4. Communicate with local branches for follow ups needed for patients by field RT
5. Obtain compliance download reports, input in billing software and submit to referring physicians
6. Contact patients to ensure follow-up appointments with physicians are scheduled and met
7. Follow up with physician’s offices to obtain face-to-face notes from appointments with patients
8. Coordinate patient resupply issues with the PAR and resupply teams
9. Assist with related workgroups’ responsibilities as required and directed
10. Participate in internal trainings on equipment and procedure in accordance with AdaptHealth requirements

Skills and Abilities Required

1. Working knowledge of Microsoft Office (Mail, Word, Excel) and Internet browsing.
2. Well organized, detailed oriented with excellent follow-through.
3. Ability to complete tasks within a given time frame. Fosters a sense of urgency and follow through to resolve outstanding issues in a timely manner.
4. Ability to communicate effectively and tailor communication style to a varied audience; listen attentively with empathy to concerns expressed by others and keeps the necessary people up to date with any information they need to know and at the right times.
5. Works well with others regardless of their level or background; is respectful; maintains positive relationships even under stressful or difficult circumstances; deals with different points of view or disagreements in a constructive, successful manner.
6. Ability to function well while involved in multiple task assignments and in a fast-paced environment.
7. Anticipates and prepares for short and long-term challenges/trends; sees how his/her work relates to others as well as the organization as a whole; understands implications of decisions; translates ideas and concepts into practical applications.

8. Language: Intermediate ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
9. Reasoning: Intermediate ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Credentials and Experience Required:

1. Currently licensed registered nurse or respiratory therapist
2. Minimum one-year hospital or clinical experience
3. Minimum one year in an environment communicating verbally with American’s or other English speaking nationals, preferably in a healthcare delivery setting
4. Familiarity with sleep apnea related home medical equipment and related supplies preferred