Training Associate

• Conduct a total of 50 face-to-face, online, and batch trainings monthly
• Assist in onboarding new UTAK merchants
• Deliver in-depth training on product usage, emphasizing key features, perks, and benefits
• Apply problem-solving skills to address client needs, creating effective workarounds for navigating the POS system
• Stay updated on new features and developments within the POS system to enhance training effectiveness
• Prioritize customer needs by conducting regular check-ins and addressing inquiries to support ongoing client learning
• Collect and analyze client feedback to refine training strategies and improve user experience
• Optimize internal processes and techniques to improve client training efficiency and effectiveness
• Maintain organized and accurate training records to support the team
• Collaborate with product, tech, support, and sales teams to align training efforts with company goals

• Minimum Qualifications: Experience in teaching, customer support, business, or a related field
• Comfortable engaging with individuals from diverse backgrounds and age groups
• Ability to effectively teach both tech-savvy and non-tech-savvy individuals
• Patience and adaptability in guiding others through digital technology
• Strong customer-centric mindset with a service-oriented attitude
• Excellent verbal and written communication skills
• Proactive, forward-thinking, and takes initiative to contribute
• Passion for supporting small and local businesses across the Philippines
• Proficiency in using Zoom and other digital platforms
• Willingness to travel and visit client stores or locations to conduct trainings

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments! We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy. We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores. Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!