Technical Support Specialist
Snapscale
Date: 1 week ago
City: Davao
Contract type: Full time
Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks:
- Client Interface: Serve as the primary point of contact for client technical support inquiries and issues, and maintain professional and courteous communication with clients, ensuring high levels of customer satisfaction
- Responder to Phone Calls and Tickets: Answer incoming support calls and respond to help desk tickets promptly and professionally while prioritizing and managing multiple issues simultaneously, ensuring timely resolution
- Set Up New User Accounts: Configure and set up new user accounts, including email, software access, and network permissions.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues for clients. Investigate and troubleshoot technical problems, implementing effective solutions
- Network and Driver Issues: Address network connectivity issues, including troubleshooting problems. Manage driver installations and updates to ensure compatibility and functionality
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- Highly-competitive compensation package
- 13th month pay
- Internet allowance
- Opportunities for career growth and development
- Fun and healthy working environment
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