US Clinic Virtual Receptionist (Onsite)
Snapscale
Date: 1 day ago
City: Davao
Contract type: Full time
Overview:
We are seeking a detail-oriented and patient-focused individual to join our team. This role is essential in ensuring a smooth and welcoming experience for patients, and perform the following tasks:
We are seeking a detail-oriented and patient-focused individual to join our team. This role is essential in ensuring a smooth and welcoming experience for patients, and perform the following tasks:
- Patient Check-in and Check-out: Welcome patients with a friendly demeanor, verify and update insurance information, collect co-payments, and efficiently schedule follow-up appointments.
- Insurance Support: Verify patient insurance benefits, including coverage details, co-pays, deductibles, and authorization requirements, and ensuring patient understanding.
- Administrative Responsibilities: Maintain and update patient records, answer phone calls (inbound/outbound), respond to emails, manage faxes (e.g. initial evaluation notes, daily notes, and referrals), and manage office correspondence to ensure smooth clinic operations.
- Patient Support and Customer Service: Address patient inquiries, resolve concerns professionally, and provide clear information about clinic services, appointments, and healthcare policies to enhance the patient experience.
- Health Maintenance Organization (HMO)
- Up to PHP 35K package (depending on relevant years of experience)
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Transportation allowance
- Perfect attendance bonus
- Other employee incentives
- Yearly salary increase
- Free lunch everyday
- Opportunities for career growth and development
- Fun and supportive working environment
- Davao Site - 4F & 5F, La Cima Building, JLN, 2, Palma Gil St, Poblacion District, Davao City
- Previous experience in a US private doctor's clinic setting preferred.
- Must have experience in EMR, EHR, insurance verification, patient confirmation, and inbound/outbound calling
- Experience in medical billing and coding is a plus!
- Soft skills such as empathy are essential as you may be talking to people who have medical issues
- Proficient in both written and verbal English
- Organized and detail-oriented
- Must be willing to work onsite
- Must be willing to turn on the camera to warmly welcome clinic patients
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