Technical Support Representative - Workspace

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

As a Workspace Technical Support, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members, analyzing system performance, and providing solutions to enhance operational efficiency. You will also be responsible for ensuring that all components of the systems function seamlessly, contributing to the overall success of the organization.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work related problems.
• Analyze system performance and identify areas for improvement.
• Collaborate with cross-functional teams to resolve technical issues.
• Document processes and solutions for future reference.
• Provide training and support to end-users as needed.
• Stay updated with the latest trends and technologies in application support.
  
  

Qualifications

Professional & Technical Skills:

• Required Skill: Expert proficiency in Google Workspace.
• Strong understanding of cloud-based applications and services.
• Experience in troubleshooting and resolving application-related issues.
• Familiarity with system integration and data management.
• Ability to communicate technical information effectively to non-technical users.
• Willing and able to report daily to Taguig office as required.