Technical Support Representative (TSR)

Company: Callhounds Global BPO Corporation

Location: Eastwood City, Quezon City

Position Type: Full-time

Shift Schedule: Shifting

Work Setup: Onsite

Duties and Responsibilities:

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults and resolving network issues.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

• Able to multi-task; Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Conducting electrical safety checks on equipment.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times

• Performing other tasks as required by the client

• Regularly aiming to improve the quality of customer interactions

• Being a team player; having fun and working with a team to hit client targets

Requirement and Qualifications:

• 1 – 2 years Technical Support experience

• Tech Savvy; Knowledgeable in basic troubleshooting

• With strong attention to details

• Good communication skills (English conversant)

• Amenable to work on an onsite shifting schedule

• At least high school graduate (Old Curriculum) or Senior High school graduate

• Fresh graduates are also welcome to apply as long as with prior technical support experience