Technical Support Representative
Helpware
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Technical Service Representative (Email and Chat)
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Philippines team is growing and we're looking for Technical Support Representatives to join us.
Position Summary
If you’re a problem solver and have ease in connecting with customers, this is the role for you!
You exceed their expectations with your guidance, knowledge, and real passion for technology.
You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience.
Communication Skills
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Philippines team is growing and we're looking for Technical Support Representatives to join us.
Position Summary
If you’re a problem solver and have ease in connecting with customers, this is the role for you!
You exceed their expectations with your guidance, knowledge, and real passion for technology.
You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience.
Communication Skills
- You are exceptionally strong in spoken and written English (at least C1)
- Minimum 2 years professional technical troubleshooting expertise or proven technical ability
- Experience supporting customers via e-mail, and/or chat
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Able to effectively tailor communication and style to differing audiences
- Able to self manage and work independently in a fast-paced, constantly changing environment
- Organized and detail-oriented, able to recognize patterns
- Thrives on a team where expertise is shared and feedback is welcomed
- Able to research and grasp technical information across multiple tools
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenge
- Good knowledge of Office 360, especially excel.
- Experience with Zendesk, ServiceDesk or Freshdesk
- Able to meet minimum typing speed of 40 WPM while chatting with customers
- Interested in the Production on Demand / Print on demand and software as a service
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Virtual Assistant - 14253
Somewhere,
Cebu City
2 days ago
LOOKING FOR STELLAR TOP CANDIDATESPosition: Virtual AssistantWorking Hours: Full-Time │Monday - Friday 9:00 am - 5:00 pm PDTHolidays: US and Local HolidaySalary: Up to 600 - 700 USD (depending on exp and client’s final offer)Search: PhilippinesAbout The RoleWe are looking for a highly organized and tech-savvy Virtual Assistant to support our business operations. The ideal candidate is a quick learner,...
DE030334- Quality Auditing Analyst
Accenture in the Philippines,
Cebu City
3 days ago
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Auditing Analyst WORK SETUP: RTO Responsibilities: Performs regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards. Attends Calibration sessions as a participant with the...
Jr. BDA: Strategic Partnerships & Sales Support (LogTech)
Portcast,
Cebu City
4 days ago
Portcast is a venture-backed startup which predicts global trade flows to help logistics and shipping companies become more profitable. We are a predictive analytics company that offers a fast-paced, innovative environment where you will be empowered to sell our AI-product to C-level executives. We are customer-obsessed and are constantly working to provide our customers access to actionable and insightful data...
