Technical Support Rep (GCS,Philippines:Cebu)

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Technical Support Representative is the primary interface for customers contacting the center for hardware and software support and complaints. They are responsible in synthesizing both internal and external feedback and turns it into actionable items, work with the corrective actions, supports teams, and projects that will deliver solutions and issues for the customers.  Works with the Technical Customer Support organization and other appropriate groups to ensure customer satisfaction on key accounts. Business Hours: Monday - Sunday 24X7, Work Hours: 5 scheduled days which may include weekends, holidays, and on-call.

• The candidate must have strong communication and customer relationship skills.
• Primary responsibility is to provide technical support to customer inquiries ranging from hardware, software applications and operating systems following a multi-tiered approach. This includes managing the daily workload through an incident tracking system.
• Resolve customer and field reported faults, queries, and complaints at first point of contact using the tools and systems provided.
• Adheres to the Incident Reporting and Escalation system and procedures.
• Contributes to meeting the team goals, metrics, and key performance indicators.
  
  

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree preferably in Technical or Engineering (Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or related) field with minimum 1-year technical experience.
• Fluent in English
• Fresh graduates are welcome to apply. Previous experience in a customer support role is a plus.
• Excellent phone, verbal, and written communication skills
• Knowledgeable with Microsoft Office package (PowerPoint, Excel, Word), Basic knowledge of web technology, email, and the internet
• Keen to details.
• Demonstrate excellent workload management skills.
• Flexibility with supporting “on-call” after hours support and shifting schedules based on customer demand and/or group manpower shortages.
  
  

We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.