Customer Program Manager IV

Job Summary

The Customer Program Manager is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

Essential Duties and Responsibilities:

Level 4: Senior Management Position. All Level 3 +5-years of experience, (CFT Leader) plus:

• May be a people manager and have direct reports
• Role model for people management skills, particularly influencing management and conflict resolution
• Manages Department budgets as required
• Develops long-term, multi-level relationships with customer accounts
• Responsible for site level execution of strategic initiatives and CIP activities
  
  

Knowledge, Skills and Abilities:

• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
• Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong influence-management, negotiation, leadership and assertiveness skills.
• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.
  
  

Educational/Certification Requirement:

• Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1
• Bachelor’s Degree or equivalent in technical, business, or financial discipline for Level 2-3
• MBA or Bachelor’s Degree with PMP/PGMP certification for Level 4
• Successful completion of a negotiation certification course desired
  
  

Experience Requirement:

• 5+ years’ experience in a semiconductor or similar industry Level 3-4.
  
  

Management Experience (for people manager job only):

• Senior positions must have at least 5 years’ experience in positions of increasing responsibility
• People management skills & experience desired for CPM 3 and 4 levels
  
  

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.