Technical Support II, IT Operations

For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...

Responsibilities Analyzing customer issues and identifying effective solutions promptly, collaborating with other teams if necessary, to resolve problems or concerns efficiently. Providing detailed information about Maxicare services, member eligibility, value-chain within the member journey from appointment booking in PCC or LOA issuance up to actual availment. Collecting and documenting customer feedback, both positive and negative, and communicating it to his...

This is a remote position.We are seeking a Senior Systems Engineer to support and enhance the infrastructure that underpins our global business operations. This role involves maintaining and improving enterprise-level systems, including data center operations, hardware platforms, virtualization, backups and recovery, operating systems, networking, and security.The ideal candidate will have deep experience in enterprise infrastructure, be self-driven, and capable of...