Technical Support Associates (No Experienced Needed)

Talent Outsourcing Channel Solutions


Date: 3 weeks ago
City: Cagayan de Oro
Contract type: Full time

About the role

We are in need of Technical Support Associates to join our dynamic team in Cagayan de Oro, Misamis Oriental. As a full-time member of our customer service call centre, you will play a crucial role in providing exceptional technical support and assistance to our valued clients.

What you'll be doing:

  • Responding to inbound calls from customers and providing efficient, friendly, and knowledgeable technical support
  • Troubleshooting and resolving a wide range of technical issues related to our products and services
  • Documenting customer interactions and maintaining accurate records
  • Escalating complex issues to the appropriate team or department as needed
  • Continuously learning and staying up-to-date with the latest product updates and industry trends
  • Collaborating with cross-functional teams to identify and implement process improvements

What we're looking for:

  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  • Strong problem-solving and critical thinking abilities, with the capacity to quickly diagnose and resolve technical issues
  • Familiarity with common software applications and technologies
  • Exceptional attention to detail and the ability to maintain accurate records
  • A proactive and adaptable mindset, with a willingness to learn and grow

What we offer:
We value our employees and strive to create an environment that fosters professional growth and work-life balance. Some of the key benefits we offer include:

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits package
  • Opportunities for career advancement and skill development
  • Flexible work arrangements and time-off policies
  • A collaborative and supportive team culture

Apply now to become a Technical Support Associate with Talent Outsourcing Channel Solutions.

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