Technical Support and Data Operations Engineer (SHG0001)
hammerjack
Date: 9 hours ago
City: Makati City
Contract type: Full time
Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Technical Support and Data Operations Engineer
Location: Makati | Hybrid - 2x a week onsite
About Us
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
Job Overview
As a Technical Support and Data Operations Engineer, you will work closely with a Sydney-based Support Engineer and the broader Data Engineering team.
These Manila-based roles will cover afternoon to early morning shifts aligned with Asia-Pacific and European time zones, providing critical support to internal teams and global customers.
This hybrid position combines first-line technical support with hands-on data operations — ideal for individuals who are detail-oriented, proactive, and eager to develop their skills in a dynamic, high-impact environment.
Duties And Responsibilities
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Technical Support and Data Operations Engineer
Location: Makati | Hybrid - 2x a week onsite
About Us
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
Job Overview
As a Technical Support and Data Operations Engineer, you will work closely with a Sydney-based Support Engineer and the broader Data Engineering team.
These Manila-based roles will cover afternoon to early morning shifts aligned with Asia-Pacific and European time zones, providing critical support to internal teams and global customers.
This hybrid position combines first-line technical support with hands-on data operations — ideal for individuals who are detail-oriented, proactive, and eager to develop their skills in a dynamic, high-impact environment.
Duties And Responsibilities
- Technical Support (20–30%)
- Monitor and respond to incoming support tickets via HelpScout and internal alerts.
- Prioritise and triage technical issues, escalating where necessary
- Troubleshoot application errors across our tech stack (HelpScout, Freshdesk, Snowflake SQL, Alteryx)
- Maintain daily health checks across key applications and scripts
- Proactively manage and document technical support processes
- Work with the team to identify opportunities for automation and process improvement
- Data Operations & Quality (70–80%)
- Support data engineers on product matching, data cleansing, data entry and QA tasks
- Perform structured reviews and checks on retail pricing and product datasets
- Assist in managing our large-scale product and price data workflows
- Contribute to improving data accuracy and overall process efficiency
- Experience in Level 1/2 IT support or technical/data operation
- Strong Excel skills and attention to detail
- Experience with or willingness to learn tools like SQL (Snowflake), Alteryx, and Tableau
- Experience with help desk or incident management software (we use Helpscout and Freshdesk)
- Solid troubleshooting and problem-solving skills
- Excellent written and verbal English communication
- Proactive, customer-focused attitude with the ability to work independently and as part of a global team
- Experience collaborating across time zones and remote teams
- Bonus Skills
- Hands-on experience writing SQL queries
- Exposure to cloud environments like Google Cloud Platform
- Experience automating manual tasks using scripting tools or ETL platforms
- Previous work supporting retail or eCommerce data
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
SEA Regional Sales Manager
Robert Walters,
Makati City
2 days ago
A leading global recruitment partner is seeking a Regional Sales Manager for Southeast Asia on behalf of a prominent player in the automotive aftermarket sector, specialising in truck accessories.This exciting opportunity is based in the Philippines and offers you the chance to shape commercial growth across a diverse region, including Thailand, Malaysia, Indonesia, Vietnam, and Singapore. You will be at...
Account Manager for Pharma
Michael Page,
Makati City
5 days ago
Be part of a stable multinational company which is growing year on yearBe part of an organization that promotes open communication and feedbackAbout Our ClientThe hiring organization is a large organization operating within the industrial and manufacturing industry. They are known for their expertise in delivering high-quality products and services to their clients, ensuring reliability and innovation in their field.Job...
Freelance / Subcon APSCA Auditor - CSCA level
Bureau Veritas Group,
Makati City
5 days ago
Overview: Join Bureau Veritas, a global leader in testing, inspection, and certification services. We are seeking a responsible Freelance / Subcon APSCA Auditor - CSCA level for conducting independent social compliance audits across supply chains, ensuring adherence to labor laws, ethical standards, and client codes of conduct. As a CSCA-certified auditor, the role involves leading audits, preparing reports, and maintaining...
