Technical Support and Data Operations Engineer (SHG0001)

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Technical Support and Data Operations Engineer

Location: Makati | Hybrid - 2x a week onsite

About Us

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Job Overview

As a Technical Support and Data Operations Engineer, you will work closely with a Sydney-based Support Engineer and the broader Data Engineering team.

These Manila-based roles will cover afternoon to early morning shifts aligned with Asia-Pacific and European time zones, providing critical support to internal teams and global customers.

This hybrid position combines first-line technical support with hands-on data operations — ideal for individuals who are detail-oriented, proactive, and eager to develop their skills in a dynamic, high-impact environment.

Duties And Responsibilities

• Technical Support (20–30%)
• Monitor and respond to incoming support tickets via HelpScout and internal alerts.
• Prioritise and triage technical issues, escalating where necessary
• Troubleshoot application errors across our tech stack (HelpScout, Freshdesk, Snowflake SQL, Alteryx)
• Maintain daily health checks across key applications and scripts
• Proactively manage and document technical support processes
• Work with the team to identify opportunities for automation and process improvement
• Data Operations & Quality (70–80%)
• Support data engineers on product matching, data cleansing, data entry and QA tasks
• Perform structured reviews and checks on retail pricing and product datasets
• Assist in managing our large-scale product and price data workflows
• Contribute to improving data accuracy and overall process efficiency
  

Qualifications

• Experience in Level 1/2 IT support or technical/data operation
• Strong Excel skills and attention to detail
• Experience with or willingness to learn tools like SQL (Snowflake), Alteryx, and Tableau
• Experience with help desk or incident management software (we use Helpscout and Freshdesk)
• Solid troubleshooting and problem-solving skills
• Excellent written and verbal English communication
• Proactive, customer-focused attitude with the ability to work independently and as part of a global team
• Experience collaborating across time zones and remote teams
• Bonus Skills
• Hands-on experience writing SQL queries
• Exposure to cloud environments like Google Cloud Platform
• Experience automating manual tasks using scripting tools or ETL platforms
• Previous work supporting retail or eCommerce data
  

What's In It For You

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.
  
  

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.