Technical Operations Engineer

Maya


Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time

TECHNICAL OPERATIONS ENGINEER


CORE PROFILE

The technical operations engineer is tasked to monitor, maintain & support the various system & services of Maya. The engineer is expected to detect incidents & resolve incidents with the least amount of time. The engineer should be able to communicate effectively with internal & external customers. The engineer should be able to help improve the process & handling by way of automation & software development.


NATURE OF WORK

  • 24x7 (12x4) shifting schedule
  • Investigate & resolve incidents & escalations or fulfill requests
  • Communicate service interruption / degradation or system maintenances to internal & external customers
  • Assess & support production changes
  • Develop custom service checks & detect system & service problem & anomaly
  • Analyze the system & be able to arrest errors, address gaps & improve its resiliency
  • Build custom dashboards & reduce overhead to operations
  • Collaborate effectively with other business units


REQUIRED QUALIFICATIONS

  • Bachelor’s degree in Computer Science
  • At least 2 years of experience in IT Operations & Service Management
  • Experience in Splunk searching is an advantage
  • At least 1 year experience in managing cloud infrastructure
  • At least 1 year experienced in automation & software development
  • Knowledge in Linux, IT Security & PCIDSS


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