Technical Design Support Specialist

DAYSHIFT | Fulltime | Makati (Hybrid Setup)

About the Role

We have partnered with a global manufacturer of sustainable, innovative, and functional ceiling and wall solutions that are customer-centric, solution-focused with strong ethical and sustainable values. You will be part of a century-long business that is built on trust and integrity. Setting them apart then and now is their ability to collaborate with and innovate for the people they are here to serve customers, shareholders, communities and employees.

As a Technical Design Support Specialist , you will provide technical support internally and at site level. Assist the sales team with technical expertise and project management as required, to meet customer expectations, and with a key focus on maximizing sales and profit generation.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

What you'll be working on

• Partner with the sales team and customers to develop innovative, value-engineered solutions tailored to meet customer specifications and requirements.
• Actively support the AS (Application Solutions) team by providing accurate information, detailed design drawings, and installation requirements where necessary.
• Oversee specific aspects of major projects in conjunction with the NSW & VIC sales teams, ensuring successful project execution and coordination.
• Collaborate with State Managers to explore potential project opportunities and align efforts with broader business strategies.
• Assist the sales team with technical queries, ensuring the timely and effective resolution of issues and the smooth progression of sales processes.
• Provide offshore support for site services, including installation assistance to contractors and customers when required.
• Identify and pursue incremental sales opportunities throughout the project lifecycle to enhance value for both the customer and the company.
• Stay up to date on market trends, industry advancements, and competitor activities to ensure the company remains competitive.
• Perform all duties in accordance with company safety guidelines and regulations, promoting a safe working environment.
• Undertake other duties as directed by management in the interest of the company and the team's success.
• Participate in continuous improvement activities and projects to enhance operational efficiency and customer satisfaction.
• Provide coverage for AS and/or Sales staff during periods of absence to ensure uninterrupted service and support.

What we’re looking for

• Open to fresh graduates as well as candidates with at least 2 years of relevant work experience ideally within engineering, construction, or manufacturing.; experience with Australian firms is a plus!
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with partners, stakeholders, and team members.
• Strong understanding of value engineering principles and technical drawing (AutoCAD/Revit experience preferred).
• In-depth knowledge of the commercial construction industry.
• Proven project management skills, with the ability to manage multiple projects and timelines.
• Technical problem-solving skills and a proactive approach to addressing customer and sales team needs.
• Keen attention to detail.
• Proven ability to implement and drive sales strategies.
• Proficient in SAP, MS Office applications (Excel, Word, etc.).
• Ability to adapt to changing priorities and work in a flexible environment.