Team Leader - Operations - Online Account Maintenance PRE & POST PROCESSING

Brand: HSBC

Area of Interest: Investment Banking, Markets, and Research

Location:

Quezon, National Capital Region (NCR), PH, 1101

Work style: Hybrid Worker

Date: 16 Oct 2025

Business: Business Reconciliation Control Services

Open positions: 1

Role Title: Team Leader – Operations

Global Career Band: 7

Location (Country / City ): Philippines / Quezon City

Recruiter Name : Candy Tumanan

Why join us?

Business Reconciliation Control Services provides reconciliation services to multiple HSBC Business Lines including Wealth and Personal Banking (WPB), Commercial Banking (CMB), Global Banking (GB), and Global Finance operations.

Spread across 12 countries and 17 locations, our teams reconcile more than 378,000 accounts on a daily basis covering almost 40 million transaction lifecycles per month, using multiple reconciliations tools, for customers across 50 countries globally. Our teams also substantiate and certify more than 35,000 account combinations through Assurenet on a monthly basis.

Given the heavy fines and penalties banks have had to pay for their inability to administer adequate governance over reconciliation, especially around client money and stocks, our reconciliation teams play a critical role in preventing the reputational and financial risk, associated with lack of regulatory compliance.

Above all, given the breadth of scope the reconciliation process has, a role in reconciliation opens up a lot of opportunities for growth, and end-to-end understanding and expertise of HSBC business and it’s underlying products.

The Opportunity

The role holder is expected to provide cross- process operational and technical support to GPB Reconciliations processes which have been migrated to GSC Manila. This role involves the reconciliation of Cash, Securities, Bullion, and Funds.

What You’ll Do

• Perform reconciliation tasks on cash balances, security / bullion movements and holdings positions either using system tools or manually including the identification, assignment, and follow-up/investigation of breaks per approved escalation matrix
• Perform controls as checker in the process and resolve escalations / more technically complex situations that may arise
• Conduct user acceptance test before the launch of new products / systems or strategic initiatives
• Contribute proactively to the improvement of operational efficiency and quality of work within the team
• Provide the required support to BRCS management and staff in resolving process issues within expertise area
• Improve efficiency in the process by identifying and implementing sustainable saves.
• Effectively liaise with the BP to resolve process issues and propose process improvements
• Ensures that all processing activities comply with all relevant Bank policies, procedures, GSM, FIM and DIM and that process risks are effectively addressed
  
  

What you will need to succeed in the role?

• Able to work within tight deadlines, and with multiple and simultaneous process concerns
• Excellent attention to detail
• Excellent numerical abilities
• Excellent communication skills in English, both written and verbal
• Experienced in performing reconciliation of Cash, Securities & Funds
• Demonstrates a thorough understanding of the underlying reconciliation products, operations processes and procedures
• Demonstrates capability in the areas of risk and control management, and process improvement
• Considerable flexibility in working varying shifts to support European and Asian business hours
  
  

What additional skills will be good to have?

• Prior experience in people and team management
  
  

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
• The information contained in this job description is a true and accurate reflection of the job as specified.