Team Lead (English)
HR TechX Corp.
Date: 3 weeks ago
City: Taguig
Contract type: Full time
Job Description:
- Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
- The role will also require the individual to motivate, mentor, coach and groom the team.
- Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.
- Knowledge of Customer care operations
- Experience in managing teams
- Able to coach, mentor, motivate and interact with people
- Excellent verbal and written communications in both English and Spanish.
- Strong decision making and analytical ability
- Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- Bachelors degree in any course
- A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
- Willingness to work in rotational shifts
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (TAGUIG).
- Able to start ASAP
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