Talent Development Leadership Manager

ALL ABOUT PwC AC Manila

We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.

Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

POSITION SUMMARY

This role will champion the talent development of our people, especially with their emotional intelligence maturity. To do this, you will not only lead the planning, execution and analysis of emotional intelligence training but more importantly, advocate our Firm’s Core Values which is the foundation of our mission.

You will provide a consistent overall messaging about Talent Development’s purpose and priorities to the rest of the organization. You will help improve how our employees perceive learning and engage them in the learning process. You will standardize the look and feel, identity and overall learner experience to ensure they are consistent with our Purpose and Values.

KEY RESPONSIBILITIES

Major Responsibility: Training Needs Analysis

• Assists in the conduct of Learning and development needs analysis that will serve as the basis of learning interventions and training requirements (e.g. using data from performance reviews, validation interviews with functional assigned functional leaders, employees satisfaction surveys or FGD results);
• Performs a competency-gap analysis to all levels in the organization, as directed by the Talent Development Leader;

Major Responsibility: Annual Training Calendar Creation and Implementation

• Based on the Annual Training Needs Analysis, create an annual Emotional Intelligence learning calendar for individual contributors and/or leaders
• Identifies the facilitators who are equipped to facilitate classroom trainings;
• Assists the Talent Development Leader in ensuring that the trainers adhere to the training schedules;

Major Responsibility: Learning Module Design and Development

• Based on the Training Needs Analysis results, design an end to end competency based training programs for an assigned Associate Development /Leadership Development need, that can be measured up to Level 3;
• Using the adult learning principles, create or revise materials to make it relevant to current needs;
• Identify and partner with subject matter experts and content owners (Global and Local SMEs) on the development of identified learning program;
• Identify the most appropriate way to deliver the training program
• Develop, conduct and analyze program evaluations to determine if program objectives have been met and how the skills and knowledge obtained are being applied.

Major Responsibility: Learning and Development Program Management

• Act as a program lead for assigned individual contributors and/or leadership development programs
• Collaborate with the assigned cluster/functional leadership team on their participation rate and progress of the enrolled participants
• Ensures that logistical requirements for the classroom trainings are coordinated at least 2 weeks prior to start of class;
• Facilitate team and leadership development training that is experientially based for people managers across the site
• Coordinates with the identified training vendors on the implementation of the agreed training plan, and evaluation of results
• Implements a variety of delivery mechanisms including traditional instructor-led, co-facilitation, and virtual classes, based on the approved design.
• Assist with program planning and provide guidance for delivery tasks including participant registration, roster maintenance, pre-work check, classroom and material set-up;
• Acts as a coach to the participants and immediate managers on the application of learning, and act as a mentor to staff member on training delivery and evaluation
• Leads the evaluation of all learning programs from Level 1- Level 3 (Competency/behavior changes and Manager NPS) three months after each training class; Publishes a report showing impact of the training initiatives (Associate devt and Leadership programs) and makes recommendations that will continuously support competency improvement.
• Monitors financial spendings for program/s being led to be within the allocated budget

Major Responsibility: Team Management

• Ensure that team is properly staffed to accomplish committed deliverables
• Ensure that the team has the needed resources to perform their jobs effectively and efficiently
• Coach and mentor direct reports
• Perform and document performance and developmental conversations with direct reports
• Provide the direction, guidance and counsel on the implementation of strategic initiatives and projects
• Liaises on behalf of the Talent Development Leader to the Leadership Team, other Acceleration Centers, training vendors and relevant key stakeholders in her absence

QUALIFICATION REQUIREMENTS

Educational Background

• Must have a Bachelor's Degree

Essential Requirements

• At least 5 years total work experience, 2 to to 3 years of which in a supervisory / managerial role
• 3+ years of hands-on experience in Training - from planning to execution.
• Exceptional presentation and instructing skills
• Exceptional communication skills in English (both written and spoken)
• Strong organizational skills
• Advanced knowledge in the use of (1) Microsoft Applications (e.g. Word, Excel, Powerpoint) and (2) Google tools (e.g. Docs, Sheet, Slides)

Preferred Experience / Skills

• Experience in training design a plus
• Advanced research skills
• Advanced problem solving skills
• Strong adaptability skills
• Adept at listening, questioning, explaining, and giving feedback
• Enthusiastic about lifelong learning
• Advanced knowledge in the use of Power BI and Alteryx

Other Capabilities:

• Ability to understand complex business scenarios and offer effective solutions, including negotiation
• Be able to demonstrate resilience and manage conflicts positively
• Strong attention to detail
• Strong project management skills and the ability to work in a high pressure environment

To proceed to the next steps of your application, create an account through this link:

https://jobs-ta.pwc.com/global/en/job/582596WD/AC-Manila-Talent-Development-Leadership-Manager

To allow our team time to rest and recharge, PwC AC Manila will be closed for a firm-wide holiday break from December 20 to January 5. Please anticipate some delays in our responses during this period, thank you!