Talent Acquisition Shared Services Team Lead (SE)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

As a Talent Acquisition Shared Services Team Lead at our organization, your responsibilities are leading and managing the daily operational execution and deliverable of the Talent Acquisition shared function with focus on candidate Scheduling and Sourcing. You are responsible for team engagement, performing efficient and quality deliverables.

You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to candidate scheduling, data management and reporting processes to support operational efficiency and effectiveness.

Job Description

Service Delivery:

• Facilitate talent acquisition administration and communication with candidates including candidate screening, interview schedule/invites, test administration, reference checks and other relevant new hire back-end processes.
• Ensure customer-centricity and a high standard of communication with internal stakeholders (hiring managers, interviewers, and talent acquisition colleagues) and external stakeholders (candidates).
• Ensure stakeholders are updated in a timely manner where appropriate
• Liaise with HR and Talent Acquisition teams on updates and ensure proper reporting and documentation are updated accordingly
• Maintain document management related to recruiting/talent onboarding
• Maintain Talent Acquisition reporting data
• Ensure document archiving of all candidate-related documents in the system.
• Own candidate experience surveys and monitor candidate NPS scores
• Issue data reports, whenever applicable and relevant to scope.
• Ensure continuous alignment and improvement of TA and Candidate Experience processes and practices across the organization
• Participate in activities related to tasks such as training, audit, and creation and review of Standard Operating Procedure, when applicable.
• Keep data updated in the relevant TA system and correct it whenever applicable
• Perform other related tasks that may be required from time to time.
  
  
  

People Management

• Lead, and promote culture of teamwork, innovation and excellence in customer service
• Motivate, support, coach and guide team members in daily operations and performance
• Discuss performance objectives for all team members in accordance to the company OKR
• Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics and provides technical guidance on complex issues.
• Identify and manage opportunities for development across the team and implement development plans to grow people competency and capability.
• Conducts periodic appraisal and required follow up in accordance to the work delivery and output, following the policies of the company.
• Build, Develop and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.
  
  
  

Qualifications:

• With a Bachelor’s degree in Human Resources, Psychology and/or related field.
• With at least two (2) years solid and comprehensive experience of the same capacity.
• Has experience and knowledge of TA/HR processes, systems and tools within the various stages of the candidate lifecycle.
• Has proven skills in managing, understanding, execution of Hiring/ERP systems and tools, database functionality and reporting.
• Proficient in Talent and Employee Data Process administration/management.
  
  
  

Competencies:

• Knowledge and experience in Talent and Onboarding Administration
• Knowledge and working experience in the Hiring/ERP system.
• Has excellent knowledge and experience in Google Suite (Spreadsheets, Docs, Slides) is preferred but not required and Microsoft office systems and tools (ie. excel, word)
• Has experience in data reporting.
• Experience working in a multicultural/matrix and shared services environment
• Has willingness and ability to proactively collaborate and communicate within the team and stakeholders.
• Ability to resolve conflict with integrity and demonstrate high degree of confidentiality and negotiation skills within the scope.
• Analytical and able to translate and communicate statistical data into action.
• Ability to work independently as well as in a team.
• Structured, accurate, systematic and committed to delivering within deadlines.
• Ability to take initiative and make sound judgments and recommend decisions.
• Results-oriented mindset.
• Has good oral and written communication skills.
• Motivated to facilitate and contribute to the company’s growth.
  
  
  

Work set up requirement:

• Able to work hybrid
• Able to work CET
• Able to work PH Holiday when necessary
  
  
  

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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