Systems Analyst

Req Number

R3889

Employment Type

Full time

Worksite Flexibility

Remote

Who We Are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Systems Analyst ready to take us to the next level! If you have strong troubleshooting, support, and, database management skills and are looking for your next career move, apply now.

Job Description

We are looking for a Systems Analyst to perform application support functions related to the Onboard Experience Group. This position will be full-time and remote.

Responsibilities will include but are not limited to supporting the ship's Captive Portal and MyTV systems.

What You'll Need

• Manage and resolve Help Desk incidents
• Respond to customer issues via phone, email, and computer chat
• Document customer interactions and resolutions
• Deploy content updates and/or manage change requests
• Proactively monitor and resolve issues for Captive Portal and MyTV
• Understand the product's technology stack
• Understand the interdependencies between the product and other products within the enterprise
• Create and maintain relevant Product Health documentation
• Experienced in using computer hardware, peripherals, and standard computer software programs
• Possess exemplary problem solving and organizational skills
• Ability to organize and prioritize multiple tasks, maintain documentation, and to work with interruptions
• Possesses a high-level understanding of network architecture and troubleshooting processes
  
  

Required

What You'll Need

• High-level communication skills, both verbal and written
• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
• 4 years of relevant experience
• Understanding of relational database fundamentals and basic working knowledge of the product data model.
• Ability to write basic SQL query scripts.
• Experience with an issue tracking system.
  
  

Preferred

• Cruise & Hospitality Relevant Experience.
• Experience with Xcontrol XiCafe, XMedia, or XDining.
• Technology certification in HW, Networking, or Security.
  
  

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
  
  

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.