Specialist, Sales Support

You Have

• 1+ year of relevant working experience
• Knowledge of Microsoft products including Word and Excel (can perform basic functions)
• Have necessary skills for email, phone and video communication
• Handle confidential information with complete integrity
• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
• Accustomed to identifying and recommending corrective action for moderately complex issues
• Experience following scripts and processes according to contractual agreements
• Experience learning new technology and data
  
  

You Will

• Maintain quote documentation with accurate pricing and configurations
• Prepare quotes for contract renewals
• Ensure the integrity of client information is maintained in the database systems
• Manage Excel (can perform basic functions)
• Perform bookings (Purchase Order processing) and booking reconciliation
• Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
• Focus on customer needs and communicate with Senior Sales Support staff and management.
• Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Maintain Knowledge Base Tools, including a CRM
• Identify and call out operational risks to management for review and consideration
• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
  
  

Our Benefits/Perks

• Health Insurance with Dental Coverage for Employees
• Paid Time off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs
  
  

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, the company is mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director