Spanish Bilingual Agent

DESCRIPTION

Bilingual Customer Service Representatives provide customer service in English and Spanish language.

RESPONSIBILITIES

• Communicate with customers and provide them with necessary information on various products and services 
• Handle both inbound and outbound call programs
• Make inbound and outbound calls in response to customer inquiries
• Capture additional information from the customer, screening the customer for their interest in the client’s product or service, and/or warm transferring the customer to a provider of a service
• Work on a single program or be asked to handle several programs during a typical work day
• Other duties that may be assigned from time to time

QUALIFICATIONS

• Exceptional verbal communication skills in both specified languages. 
• Good computer skills
• Active listening skills and attention to details.
• Experience in the same role for at least 2 years.
• WFH Ready with own equipment and with a stable internet connection of at least 50mbps

COMPENSATION

• Php 40,000.00 Basic Salary
• Php 40,000 - Php 50,000 Language Premium depending on proficiency or certificate
• 15% Night Differential for work between 10 pm - 6am
• Php 1,500.00 Perfect Attendance Bonus*
• Php 750 Utility Allowance (1,500 upon regularization)
• Php 1,500 De Minimis (2,000 upon regularization)
• Php 5,000.00 Signing Bonus*
• Php 2,500.00 Milestone Bonus*

SHIFT & SCHEDULE

• Graveyard Shift
• Work on Philippine Holidays