Service Specialist

As a Service Specialist in Grundfos, you will apply technical and customer insights to identify, sell and provide customers with value-adding service and after-sales solutions.

You will also have functional responsibility for supervising junior colleagues and assisting leadership. Work closely with sales colleagues to ensure a positive customer experience.

Your main responsibilities:

• Carry out risk assessment before on-site visits.
• Key contributor to the increase of Recovery Cost of local team by positively influencing growth of Utilization and Billable Rate.
• Small leads specialist i.e. works closely with service technicians who proposed service leads to offer solutions to customers through SOFFE (Service Offering).
• Build repo with clients by meeting them / keeping in touch. Keeps track of these activities through CRM Facetime.
• Listens to customers and identifies how Grundfos value proposition supports their business needs.
• Keeps close tap on service customer satisfaction and provide feedback to service team for improvement
• Promotes and manages Service Agreements.
• Works closely with PU Aftermarket/Sales team:
  
• for service job opportunities
• on commercial aspects i.e. propose pricing and profit margin according to PU’s advice
• with support on budgetary service hours for comprehensive service agreements, and project-based jobs quoted by PU
• on outcome of large service leads handled by PU.
• to attend joint meetings with end-users to offer service solutions (SOFFE).
• by discussing developments in monthly SLA meetings.
  
• Generates and manages Service Hours Opportunities pipeline; works to increase hit rate by regular meeting with customers.
• Provides basic technical after-sales service ie inspection, energy check, etc.
• Fulfill request for pre-sales/technical support from PU sales/customers.
• Generates own service leads for service agreements / energy optimization, etc.
• Works closely with vendors for pricing and technical solutions to customers.
• Provides updates on developments in GPP Service BRM.
  
  

Experience or understanding in the following:

• Bachelor’s Degree
• To have at 2-3 years of relevant work experience before entering level besides formal education
• Experience working with business process within the service environment
• Strong ability to influence others
• Possess good understanding of relevant systems, local laws and regulations where applicable, for a service environment
• Solid knowledge of the plans, processes and activities within the functional area in the service environment
  
  

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.