Service Desk Analyst (AU Construction, Office-based)

Description

Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required

• A minimum of 3 years working in a Service Desk technical environment.
• A minimum of 1 year supporting an environment with 500+ end users.
• Prior experience supporting Australian users
• Knowledge of Active Directory and Group Policy
• Experience using ServiceNow or similar ITSM ticketing systems.
• Demonstrate understanding of ITIL processes preferably ITIL certified.
• Experience with remote monitoring and management (RMM) tools a plus.
• Experience within construction industry a plus.
• BA qualification or equivalent in IT a plus
  
  

What will you do?

The role of the IT Service Desk Analyst is to provide effective support for all IT related incidents and services requests to Symal staff. The Service Desk Team will work closely with the Service Desk Team Lead to ensure all incidents and service requests are prioritized, assigned and resolved within agreed SLA’s to deliver a high level of customer service to the organisation.

• Review and complete service requests and incidents in a timely and efficient manner in line with relevant SLA’s Document and maintain Service Desk processes and procedures as needed.
• Good understanding of Office 365 (SharePoint, Hosted email and all MS products)
• End user device support including Laptops, Desktops, Mobile phones, Printers, etc.
• Device hardening, SOE creation and deployment
• User onboarding and offboarding
• Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques.
• Experience of developing professional and effective working relationships with other departments and key stakeholders
  
  

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is one of Australia’s largest self-performing contractors, they successfully manage large-scale, complex projects with end-to-end delivery. They offer sophisticated services and engineering expertise, specializing in the roads, rail, defense, justice, ports and energy sectors.

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#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.