Senior Team Leader

• Discover your 100% YOU with MicroSourcing!
  
  

Position: Senior Team Leader

Location: Global one, Eastwood, Libis, 1110, Quezon City

Work setup & shift:Hybrid / Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Senior Team Lead, you will

• Responsible to provide management support as needed.
• Ensure that the team means KPI’s on a daily, monthly, and yearly basis.
• Management escalations and provide a possible resolution.
• Ensure that floor support is always available to help ensure teams are compliant, competent and that they are conducting themselves in accordance with the company’s code of conduct
• Assist the manager and team leads in defining the skills, knowledge and attributes required by people in specific positions.
• Ensure timely delivery of daily, weekly, and monthly reporting.
• Lead and supervise a team of at least 20 people and 3 Team leaders in a multi shift environment
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Mentor, train, and develop teammates for career progression and learning.
• Ability to develop and share best practices across the various teams to further department success.
• Ability to inspire your team to create quality output and resolve internal conflicts that may arise.
• Manage end to end design workflows for client requests such as websites and gift card designs.
• Handle Sensitive client information with discretion.
  
  

What You Need

Non-negotiables

• Excellent English communication skills (written and verbal)
• Coaching and Performance Management Experience
• University Educated
• Leadership experience in a dynamic environment
• Background with Adobe Creative Suite
• Experience with website designs using any platform like
• Wix, Shopify, Magento, etc.
• Experience with website designs using any platform like
• Wix, Shopify, Magento, etc.
• Coaching and Performance Management Experience
• Minimum 3 years of people management experience
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply